Account deletion
Delete your account and data.
Most Preporion data never leaves your device, so there is usually no account to delete. If you use Household Sync, there is — and you can remove it either from inside the app or by asking us.
In the app
This is the fastest route, and it takes effect immediately.
- Delete your Household Sync account. Open Settings → Household Sync and choose Delete account. You will be asked for your password to confirm. If you created the household, this closes it for every member; if you joined one, it removes you from it.
- Erase the data on your device. Open Settings and choose Reset All Data. This clears your inventory, kit, plan, skills progress and saved locations from the device straight away.
Deleting your account does not erase the copy on your own device, and resetting the device does not delete your account. Do both if you want everything gone.
By request
If you cannot open the app — for example you have already uninstalled it — email support@preporion.pro from the address you signed up with, and ask us to delete your account. We will confirm and complete it within 30 days.
What gets deleted, and what is kept
- Deleted: your sign-in record and the household data synced to it.
- Deleted on request: any other record we hold, such as a support email thread.
- Kept: records we are required to retain, such as a subscription entitlement held by Apple or Google for their own billing and tax obligations. Those are held by the store, not by us — cancel a subscription through the store, which is separate from deleting your account.
- Not ours to delete: data stored only on your device. Uninstalling the app removes it.
The privacy policy sets out what is collected and why. For anything else, contact support.